Customer support
Job Description
Job Title: Customer Support Specialist
Job Overview:
We are seeking an experienced Customer Support Specialist with a proven track record of delivering exceptional customer service. The ideal candidate will have at least 6 month of experience in a customer support role, possess strong communication skills, and be able to effectively handle customer inquiries and issues.
Responsibilities:
– Provide timely and accurate responses to customer inquiries via phone, email, and chat
– Assist customers with product-related questions and troubleshoot any issues they may encounter
– Escalate complex customer issues to the appropriate team members for resolution
– Maintain detailed records of customer interactions and transactions
– Identify opportunities for process improvement and provide feedback to management
Requirements and Skills:
– Minimum 6 month of experience in a customer support role
– Excellent communication skills, both written and verbal
– Strong problem-solving abilities and attention to detail
– Ability to work independently and as part of a team
– Proficiency in customer service software and CRM systems
Qualifications:
– High school diploma required; Bachelor’s degree preferred
– Prior experience in a technical support or customer service role
– Familiarity with help desk software and ticketing systems
– Ability to work flexible hours and weekends as needed
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